Terms of Use

General Terms of Use

Last updated: 23 September 2026 (version 1.2). The French version is the legal and original version; the NL, DE and EN translations are courtesy translations. In the event of any discrepancy, the French version prevails.

These General Terms of Use (hereinafter the "Terms" or "ToU") govern access to and use of the bloo.Cards platform, as well as the ordering of the associated physical card. They are concluded with consumers and with business customers. Certain protective provisions apply only to consumers within the meaning of Article I.1, 2° of the Belgian Code of Economic Law ("CDE"), that is, any natural person acting for purposes outside their commercial, industrial, craft or professional activity.

Contents

1. Identification of the Publisher
2. Definitions
3. Purpose and scope
4. Acceptance of the Terms
5. Registration and account creation
6. Offers, pricing and billing
7. Right of withdrawal
8. Licence to use
9. User obligations
10. Prohibited content
11. Intellectual property and user content
12. Protection of personal data
13. Availability, maintenance and guarantee of conformity
14. Liability
15. Term, non-payment and termination
16. Data portability and export
17. Amendment of the Terms
18. Applicable law and jurisdiction
19. Amicable settlement and consumer mediation
20. Miscellaneous provisions and language primacy
21. Contact

Article 1 — Identification of the Publisher

The bloo.Cards platform and the associated physical card are published and operated by:

• MOLDEREZ-CONSULT SRL
• Company number (BCE): 0842.262.084 — RLE Brussels
• Intra-community VAT number: BE 0842.262.084
• Registered office: Square Valère-Gille 13, box 5, 1050 Ixelles, Belgium
• Telephone: +32 2 808 30 30
• Controller of personal data: Molderez-Consult SRL
• General contact and support: hello@blcrds.com
• Legal contact: legal@blcrds.com
• "Data protection / privacy" contact: privacy@blcrds.com

The Service is accessible via the domains bloo.cards (website and information), blcrds.com (account and back office), mybloo.cards (public cards) and bloocards.com, and their subdomains.

Molderez-Consult SRL has not appointed a Data Protection Officer (DPO) within the meaning of Article 37 of the GDPR, as such appointment is not mandatory given its activities. A privacy contact point is nevertheless made available to data subjects at the address indicated above.

Article 2 — Definitions

For the purposes of these Terms, the following terms have the meaning defined below:

• Platform or Service: the bloo.Cards SaaS platform, including the website, the "Wallet" (progressive web application), the administration portal (backoffice) and the associated features.
• User or You: any natural or legal person who registers, creates an account or uses the Service.
• Consumer: any User who is a natural person acting for purposes outside their professional activity.
• Publisher or We: Molderez-Consult SRL.
• Digital card: a digital business card created and administered by the User, accessible via a unique link, a QR code or NFC contact.
• NFC PVC card: a physical PVC card, personalised with the User's data, equipped with an NFC chip and/or a QR code linking to the Digital card.
• Module: a configurable content element that the User can add to their Digital card (contact, gallery, reviews, opening hours, form, social media, etc.).
• User Content: any text, image, video, document, link or other content created, uploaded or published by the User via the Platform.
• Wallet / Network: a feature allowing contacts met to be saved, viewed and exported.
• Offer or Plan: one of the plans described in Article 6: FREE ("Free for life"), PRO, SIGNATURE, PREMIUM and CORPORATE (on quotation, under specific terms).
• Personal data: any information relating to an identified or identifiable natural person, within the meaning of Regulation (EU) 2016/679 ("GDPR").
• Mollie: Mollie B.V., a third-party payment service provider (Netherlands) providing payment processing.
• Terms or ToU: these General Terms of Use.

Article 3 — Purpose and scope

3.1 Purpose of the Service

bloo.Cards is a SaaS platform allowing Users to:

• create and customise modular Digital cards;
• add content modules (33 types as at the date of this version), depending on the Offer subscribed to, as detailed on the Pricing page;
• share their Digital card via a unique link, QR code or NFC contact;
• view aggregated access, view and scan statistics;
• save and export contacts via the Wallet / Network feature;
• order a personalised physical NFC PVC card.

3.2 Scope

These Terms apply to any User who accesses or uses the Platform, as well as to any order of an NFC PVC card. The main market for the Service is Belgium and Luxembourg, without prejudice to accessibility from other European Union countries.

3.3 Nature of the Service

The Service is provided in the form of a subscription to a digital service. The Publisher provides the Service with reasonable care and in accordance with the legal guarantee of conformity applicable to consumers (see Article 13). The availability objectives mentioned in Article 13 constitute best-efforts objectives and not a guarantee of result.

Article 4 — Acceptance of the Terms

4.1 Consent

By creating an account, subscribing to an Offer or ordering an NFC PVC card, the User accepts these Terms. If the User does not accept the Terms, they may not use the Service.

4.2 Legal capacity

The User who is a natural person declares that they are at least 18 years old, or, if a minor, that they have the authorisation of their legal representative. The User that is a legal person declares that it is validly incorporated and the person registering declares that they are authorised to bind it.

Article 5 — Registration and account creation

5.1 Registration conditions

Creating an account is free. To create an account, the User must provide a valid e-mail address, set a password of at least 8 characters, confirm their e-mail address by means of a one-time code (OTC) sent by e-mail, and accept these Terms as well as the Privacy Policy. Login via a Google or Apple account (SSO) may be offered.

5.2 Credential security

The User is responsible for the confidentiality of their credentials. They undertake not to share them, to use a strong password and to notify the Publisher without delay of any unauthorised access at hello@blcrds.com. Passwords are stored in hashed form (Argon2id) and are never accessible in plain text by the Publisher.

5.3 Uniqueness of the account

In principle, each person may create only one personal account. In the event of multiple accounts manifestly created abusively, the Publisher may, after notification and a reasonable period for regularisation, suspend the account(s) concerned, except in the event of serious abuse justifying an immediate measure.

5.4 Account suspension

The Publisher may suspend an account, temporarily or permanently, in the event of: (a) a substantial breach of these Terms; (b) fraudulent or illegal activity; (c) publication of prohibited content (Article 10); or (d) a legal requirement or that of a competent authority. Except in an emergency (illegal activity, security breach, risk to third parties), suspension is preceded by a notification and a reasonable period for regularisation. Suspension for non-payment is governed by Article 15 and does not entail the deletion of data.

Article 6 — Offers, pricing and billing

6.1 Available offers

The plan is carried by each Digital card. The prices indicated for consumers are inclusive of all taxes (Belgian VAT of 21% included). The detailed and up-to-date price list appears on the "Pricing" page of the Platform; in the event of a discrepancy on a legal point, these Terms prevail; in the event of a discrepancy on a price, the price displayed on the "Pricing" page at the time of the order prevails.

Offer	Price (incl. VAT, consumers)	Number of cards	Summary
Free for life	0 €	Depending on the Platform	Essential features, free of charge and with no time limit.
Pro	4,99 €/month — or 3,99 €/month billed annually (47,88 €/year)	Per card	Extended professional features.
Signature	6,99 €/month — or 5,99 €/month billed annually (71,88 €/year)	Per card	Advanced features.
Premium	44,99 €/month — or 39,99 €/month billed annually (479,88 €/year)	Unlimited cards	Priority support and advanced options.
Corporate	On quotation (set-up fee + subscription)	As quoted	Tailor-made Premium plan for organisations: dedicated configuration, integration and support, governed by specific terms.
NFC PVC card	9,99 € (one-off purchase)	—	Personalised physical card, delivery in Belgium and Luxembourg included.

The "Free for life" Offer allows the Platform to be used free of charge and without commitment.

6.2 VAT

For consumers and customers established in Belgium, Belgian VAT (21%) is included in the displayed price and detailed on the invoice. For taxable business customers established in another Member State of the European Union and holding a valid VAT number, the intra-community reverse charge mechanism may apply. For customers established outside the European Union, VAT may be adjusted or exempted in accordance with the applicable regulations.

6.3 Billing cycle and payment

Paid subscriptions are billed in advance, monthly or annually according to the User's choice, by recurring direct debit on the anniversary date of the subscription. Payments are processed exclusively via Mollie. The available payment methods are those offered by Mollie (for example Bancontact, Visa/Mastercard cards, iDEAL, SEPA transfer). The Publisher stores no payment card data or card security code: this data is processed and secured by Mollie; the Publisher retains only the transaction metadata necessary for billing.

6.4 Renewal

In accordance with Article VI.91 of the CDE, a consumer whose annual subscription has been tacitly renewed may, after the renewal, terminate it at any time without indemnity, subject to one month's notice (Article 15.2, c). The User may at any time switch from monthly to annual billing (or vice versa); the change takes effect at the next due date.

6.5 Invoices

An invoice is issued after each payment and made available in the "Billing" area of the account; it is also sent by e-mail. For business customers, structured electronic invoices may be issued in accordance with Belgian regulations on electronic invoicing (Peppol). Invoices are kept by the Publisher for 7 years in accordance with Belgian tax legislation, including after the closure of the account.

6.6 Price changes

The Publisher may change its prices subject to at least 30 days' notice given by e-mail. For a subscribed User, the change only takes effect on the date of their next renewal. A User who does not accept the new price may terminate free of charge before it takes effect; failing termination, the new price applies at the next renewal.

6.7 Launch offer

As a launch offer and while stocks last, an NFC PVC card is offered to the first 500 paid subscriptions (the "Free for life" Offer does not give rise to entitlement to this offer). This offer is personal, non-transferable, cannot be combined with other promotions and is not convertible into cash. The Publisher reserves the right to end it at any time for the future.

6.8 Promotional codes

Any promotional codes or discounts are valid for the period indicated, cannot be combined unless otherwise stated and are not convertible into cash.

6.9 NFC PVC card — delivery

The NFC PVC card is delivered to an address in Belgium or Luxembourg, delivery costs included; other countries are not served. It is produced from the design composed and validated by the User when ordering, and delivered within 5 to 7 working days of the payment confirmation, and in any event no later than 30 days after the order. In the event of delay, the consumer may require the Publisher to deliver within an additional reasonable period; failing delivery within that period, the consumer may terminate the contract and be refunded. The risk of loss or damage passes to the consumer when they take physical possession of the card.

Article 7 — Right of withdrawal

This article applies to the consumer who contracts at a distance. It does not apply to business customers (legal persons or natural persons acting for professional purposes), who do not benefit from the right of withdrawal.

7.1 Principle: 14 days

In accordance with Articles VI.47 et seq. of the CDE (transposing Directive 2011/83/EU), the consumer has 14 calendar days to withdraw from the subscription (digital service), without giving any reason, from the conclusion of the contract. The NFC PVC card, which is always personalised, is governed by Article 7.3.

7.2 Subscription to a digital service — immediate performance and waiver

If the consumer wishes the subscription (access to paid features) to begin immediately, before the expiry of the 14-day period, the Publisher obtains at the time of the order:

• their express request that performance of the service begin during the withdrawal period; and
• their express acknowledgement that they will lose their right of withdrawal once the service has been fully performed by the Publisher.

Consequences (Articles VI.46 § 8, VI.51 and VI.53, 1° of the CDE):

• if the consumer withdraws before the full performance of the service, withdrawal remains possible; they are then liable for an amount proportionate to what has been supplied up to the communication of their withdrawal;
• the right of withdrawal is extinguished when the service has been fully performed after the consumer has given the consents above;
• if the consumer has not requested immediate performance, paid access begins upon expiry of the 14-day period.

7.3 Personalised NFC PVC card — exception

The NFC PVC card is a good made to the consumer's specifications and clearly personalised (name, function, data and elements specific to the User). In accordance with Article VI.53, 3° of the CDE, this good is excluded from the right of withdrawal: once the order for a personalised NFC PVC card has been confirmed and put into production, it cannot be subject to withdrawal. The consumer is informed of this and expressly accepts it before validating their order. This exclusion is without prejudice to the legal guarantee of conformity (Article 13.4): a defective or non-conforming card may be returned and replaced on that basis.

7.4 Exercise of the right of withdrawal

The consumer may withdraw:

• online, using the "Withdraw" function ("Se rétracter"), available at all times during the withdrawal period in their customer area under Billing › Subscriptions: after validation with the "Confirm withdrawal" button, the withdrawal is recorded immediately and an acknowledgement of receipt is sent to them by e-mail without delay;
• or by any other unambiguous statement sent to legal@blcrds.com or by post to MOLDEREZ-CONSULT SRL, Square Valère-Gille 13, box 5, 1050 Ixelles, Belgium, where appropriate using the model below.

The deadline is met if the statement is sent before it expires. The Publisher acknowledges receipt of the withdrawal without delay.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract)

• To MOLDEREZ-CONSULT SRL, Square Valère-Gille 13, box 5, 1050 Ixelles, Belgium — legal@blcrds.com:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
• Ordered on (*)/received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.

7.5 Refund

In the event of a validly exercised withdrawal, the Publisher refunds the sums due (where applicable less the proportionate amount referred to in Article 7.2) within 14 days of receipt of the notification, by the same means of payment as that used for the initial transaction, free of charge.

Article 8 — Licence to use

8.1 Grant of licence

The Publisher grants the User a limited, non-exclusive, non-transferable, revocable and personal licence to access the Platform, create and administer their Digital cards, and use the modules and features corresponding to their Offer.

8.2 Restrictions

The User undertakes not to: (a) resell or rent access to the Platform without written agreement; (b) access the Service by unauthorised automated means (bots, scrapers) in a manner that harms the Service; (c) circumvent security measures; (d) carry out reverse engineering beyond what the law mandatorily permits; (e) access the data of other Users without authorisation; or (f) disrupt the availability of the Service (for example by an excessive load or an attack). The User may not reuse the content of the Platform to train artificial intelligence systems without written authorisation.

Article 9 — User obligations

9.1 Compliance with laws

The User uses the Service for lawful purposes and in accordance with applicable Belgian and European Union law, in particular in matters of electronic commerce, data protection and intellectual property.

9.2 Respect for third-party rights

The User warrants that they have all the necessary rights over the User Content they publish, that they do not infringe the intellectual property rights, image rights or privacy of third parties, and that they have obtained the required consents of persons appearing in the published content.

9.3 Accuracy of information

The User provides accurate and up-to-date information, refrains from impersonating a third party and from publishing false or misleading information.

Article 10 — Prohibited content

10.1 Prohibited content

It is prohibited to create, upload or distribute via the Platform: any illegal content; any hateful or discriminatory content; any content inciting violence, terrorism or self-harm; any pornographic or sexually explicit content, as well as any non-consensual sexual offence; any content infringing intellectual property rights; spam and scams (pyramid schemes, phishing, identity theft); malicious software or code; confidential third-party data published without consent; harassment or threats; and disinformation likely to cause serious harm.

10.2 Reporting illegal content

Anyone may report content they consider illegal using the reporting form or at hello@blcrds.com. The report states: the reasons why the content is considered illegal; its exact URL; the name and e-mail address of the person reporting (except for the offences referred to in Article 16(2)(c) of Regulation (EU) 2022/2065); a statement of good faith. The Publisher acknowledges receipt of the report, examines it in a diligent, objective and non-arbitrary manner, and informs the person reporting of its decision and the available means of redress.

10.3 Moderation decisions

The Publisher may remove content that is manifestly illegal or contrary to these Terms, restrict its visibility, suspend or close the account concerned, and cooperate with the competent authorities. Any decision to remove, restrict visibility, suspend or close is notified to the User concerned with a clear and specific statement of reasons: facts, legal or contractual basis, scope and duration of the measure, and any use of automated means. The User may contest the decision by replying to hello@blcrds.com, without prejudice to their right to bring the matter before the competent courts.

10.4 Points of contact

Single point of contact for authorities (Article 11) and for recipients of the service (Article 12) of Regulation (EU) 2022/2065: hello@blcrds.com — telephone: +32 2 808 30 30. Languages: French, Dutch, German and English.

10.5 User liability

The User is responsible for the User Content they publish. The Publisher acts as a hosting provider for such content and does not exercise prior editorial control; its liability is governed by the law applicable to intermediary service providers.

Article 11 — Intellectual property and user content

11.1 Rights in the Platform

All elements of the Platform (software, code, interfaces, visual elements, prefabricated themes and templates, "bloo.Cards" trademarks and logos, documentation) are protected by intellectual property rights belonging to the Publisher or used under licence. Any unauthorised reproduction or exploitation is prohibited.

11.2 Licence on themes

The Publisher grants a limited and non-exclusive licence to use the prefabricated themes and templates solely within the framework of the User's Digital cards. This licence is neither transferable nor resalable and ends upon closure of the account.

11.3 User Content

The User retains all their intellectual property rights over their User Content. Solely for the purpose of providing the Service, the User grants the Publisher a worldwide, non-exclusive and royalty-free licence to host, store, reproduce, technically adapt (optimisation for devices) and display the User Content via their Digital cards and the Wallet, as well as to make backup copies of it. This licence is strictly limited to the operation of the Service, ends with the deletion of the content or the account (subject to technical backups and legal retention obligations), and confers on the Publisher no right to sell the User Content or to exploit it outside the Service.

11.4 Trademarks

The use of the "bloo.Cards" name and logos is prohibited without prior written authorisation.

11.5 User warranty

The User indemnifies the Publisher against third-party claims resulting from an infringement, by the User Content, of intellectual property rights, image rights or privacy. This warranty applies within the limits of ordinary law and does not preclude the mandatory rights of the consumer.

Article 12 — Protection of personal data

12.1 Framework

The Publisher processes personal data in accordance with the GDPR and the Belgian Act of 30 July 2018. The details of the processing (purposes, legal bases, recipients, processors, retention periods and the rights of data subjects) appear in the Privacy Policy, which supplements these Terms.

12.2 Rights of data subjects

In accordance with the GDPR, the User has the rights of access, rectification, erasure, restriction, portability and objection, as well as the right not to be subject to a decision based solely on automated processing producing legal effects. These rights are exercised with the privacy contact point at privacy@blcrds.com. The User may also lodge a complaint with the Data Protection Authority (APD), www.autoriteprotectiondonnees.be.

12.3 Wallet / Network contact data (roles)

When the User saves, in the Wallet / Network, data relating to third parties (contacts), the User acts as the data controller of this data and the Publisher acts, for this data, as a processor acting on the User's instructions, under the conditions provided for in Article 28 of the GDPR and detailed in the Privacy Policy. The User is responsible for having a legal basis for the collection and use of these contacts.

12.4 Cookies

The management of cookies and trackers (essential cookies, audience measurement subject to consent) is described in the Cookie Policy.

Article 13 — Availability, maintenance and guarantee of conformity

13.1 Availability

The Publisher endeavours to keep the Service continuously accessible and aims for an availability rate of 99.5% on an annual basis, as a best-efforts objective, excluding scheduled maintenance periods and force majeure.

13.2 Maintenance

Scheduled maintenance likely to affect availability is, as far as possible, announced in advance and carried out outside peak usage hours.

13.3 Backups and data

The Publisher carries out regular backups. It is nevertheless recommended that the User keep their own copies of their important data. The Publisher remains liable, in accordance with ordinary law, for the loss or alteration of data resulting from its own fault; it is not liable for losses caused by force majeure, by a third party or by the User themselves.

13.4 Legal guarantee of conformity

The consumer benefits from the mandatory legal guarantees provided for by the CDE: the guarantee of conformity of the digital service (provision of the Service in conformity with the contract throughout its duration) and, for the NFC PVC card, the legal guarantee of conformity of goods (two years from delivery). These guarantees apply free of charge and independently of any commercial guarantee. They are neither excluded nor limited by these Terms.

Article 14 — Liability

14.1 Publisher's liability

The Publisher is liable for the non-performance or improper performance of its obligations in accordance with Belgian law. The limitations provided for in this article do not apply, and can in no case be invoked, in the event of:

• fraud or gross negligence of the Publisher or its agents;
• harm to the life, physical integrity or health of a person;
• breach of an essential obligation of the contract;
• implementation of the legal guarantees of conformity (Article 13.4);
• any other case where the law prohibits the limitation or exclusion of liability.

14.2 Limitation

Within the limits permitted by law only and subject to Article 14.1, the Publisher's contractual liability for direct damage is limited, per event, to the total amount paid by the User for the Service during the 12 months preceding the triggering event. With respect to consumers, no provision of this article may have the effect of depriving them of a mandatory right or of reversing the burden of proof to their detriment.

14.3 Indirect damage

Within the limits permitted by law and subject to Article 14.1, the Publisher is not liable for indirect damage such as loss of profits, turnover, clientele or data, nor for operating losses.

14.4 User's liability

The User is responsible for the User Content and for the use they make of the Service, in accordance with ordinary law.

14.5 Force majeure

Neither party is liable for a failure resulting from an event of force majeure (in particular natural disaster, war, large-scale social movement, major network or power outage, large-scale cyberattack, epidemic). The affected party informs the other within a reasonable time.

Article 15 — Term, non-payment and termination

15.1 Term

The monthly subscription is concluded for an indefinite term, with no minimum term, and is payable monthly in advance. The annual subscription is concluded for twelve (12) months, payable in advance, and renews tacitly (Article 6.4). The FREE Offer ("Free for life") is concluded for an indefinite term, free of charge.

15.2 Termination by the User

The User may terminate at any time, without giving reasons, free of charge and without penalty, from their customer area (Billing › Subscriptions) or by e-mail to hello@blcrds.com. The Publisher confirms the termination by e-mail.

• a) Monthly payment: termination takes effect at the end of the current billing month; no further payment is collected.
• b) Annual payment: termination takes effect at the end of the current annual period and prevents renewal. The current period, paid in advance, is not refunded, subject to Article 7 and point c).
• c) After a tacit renewal, the consumer may terminate at any time subject to one month's notice (Article VI.91 of the CDE). The part of the price paid in advance corresponding to the period after termination takes effect is refunded within 14 days.
• d) When the termination takes effect, the Digital card concerned switches to the FREE Offer. Termination alone does not erase any data. Account closure is governed by Article 15.5.

15.3 Non-payment policy

Non-payment of a subscription entails neither the deletion of the account nor the erasure of the data. In the event of failure to pay for a paid Digital card:

• the Digital card remains online after the due date;
• it is only deactivated upon the expiry of a period of 14 days after the due date;
• no data is erased: the card switches to a minimalist version equivalent to the "Free for life" Offer;
• all features and content are fully restored as soon as payment is regularised.

A reminder is sent by e-mail before deactivation. This policy corresponds to that displayed on the "Pricing" page of the Platform.

15.4 Termination by the Publisher

The Publisher may terminate the contract in the event of: (a) a substantial breach of these Terms not remedied after notification and a reasonable period; (b) fraudulent or illegal activity (immediate termination possible); or (c) a requirement of a competent authority. For a free account that has remained inactive for more than 12 consecutive months, the Publisher may close the account after prior notification by e-mail and a period of at least 30 days allowing the User to object or export their data.

15.5 Consequences of account closure

In the event of account closure (at the User's initiative or for a reason referred to in Article 15.4):

• access to the features is disabled;
• the User has a period of 15 days to export their data (Article 16);
• at the end of a period of 30 days, the account data is securely deleted, with the exception of data that the Publisher is legally required to keep (in particular invoices, kept for 7 years).

The deletion of data provided for in this article does not apply to mere non-payment, which is governed by Article 15.3.

Article 16 — Data portability and export

16.1 Right to data portability

In accordance with Article 20 of the GDPR, the User may receive the personal data they have provided in a structured, commonly used and machine-readable format.

16.2 Formats and process

The Publisher makes available usual export formats (for example JSON, CSV, vCard). The export can be requested from the account or at privacy@blcrds.com and is provided within a reasonable time via a secure download link.

16.3 Limits

Certain technical or aggregated data may not be exportable where their extraction would be technically disproportionate or would infringe the rights of other persons.

Article 17 — Amendment of the Terms

17.1 Principle

The Publisher may amend these Terms to comply with a legal obligation, improve or secure the Service, or clarify its provisions.

17.2 Notification

Any substantial amendment is notified by e-mail at least 30 days before it takes effect. Amendments imposed by law take effect on the date required by it, without retroactive effect to the User's detriment.

17.3 Acceptance or refusal

Continued use of the Service after entry into force constitutes acceptance. A User who refuses the new Terms may terminate free of charge before their entry into force.

17.4 History

Previous versions may be obtained on request at legal@blcrds.com.

Article 18 — Applicable law and jurisdiction

18.1 Applicable law

These Terms and the contract between the User and the Publisher are governed by Belgian law, in particular the Code of Economic Law. For a consumer having their habitual residence in another Member State of the European Union, this choice does not deprive them of the protection of the mandatory provisions of the law of their habitual residence (Article 6 of Regulation (EC) 593/2008, "Rome I").

18.2 Jurisdiction

Disputes fall within the competence of the competent Belgian courts of the judicial district of Brussels. However, the consumer may bring proceedings before the courts of their domicile and may only be sued before those courts, in accordance with Regulation (EU) 1215/2012 ("Brussels I bis"). This jurisdiction clause does not deprive the consumer of any mandatory forum.

Article 19 — Amicable settlement and consumer mediation

19.1 Prior complaint

Any complaint may be sent to the Publisher at hello@blcrds.com or by post to the address given in Article 1. The Publisher endeavours to respond within a reasonable time.

19.2 Consumer mediation

If no solution is found, the consumer may make free use of consumer mediation. In Belgium, the competent body is the Consumer Mediation Service:

• Address: Boulevard du Roi Albert II 8, box 1, 1000 Brussels;
• Website: mediationconsommateur.be.

19.3 Cross-border disputes within the European Union

The European online dispute resolution (ODR) platform set up by the European Commission ceased operations on 20 July 2025. For a cross-border consumer dispute within the European Union, the consumer may contact the network of European Consumer Centres (European Consumer Centre Belgium, www.eccbelgique.be), without prejudice to recourse to the Consumer Mediation Service.

19.4 Protection of personal data

For a dispute relating to personal data, the User may refer the matter to the Data Protection Authority (www.autoriteprotectiondonnees.be).

19.5 Business customers

For commercial disputes (B2B), the parties may agree to resort to mediation or arbitration, in particular via CEPANI (www.cepani.be).

19.6 Judicial recourse

Recourse to mediation is optional and does not deprive any party of its right to bring the matter before the competent courts (Article 18).

Article 20 — Miscellaneous provisions and language primacy

20.1 Entirety

These Terms, together with the Privacy Policy and the Cookie Policy, constitute the agreement between the User and the Publisher relating to the Service.

20.2 Partial invalidity

If a provision is found to be null or inapplicable, it is deemed unwritten or reduced to what is lawful, and the other provisions remain in force.

20.3 Non-waiver

Failure to exercise a right does not constitute a waiver of it.

20.4 Assignment

The User may not assign their rights without the written agreement of the Publisher. The Publisher may assign the contract to a successor or a related entity in the event of reorganisation, without such assignment being able to diminish the rights of the consumer; the User is informed of it and, if they are a consumer, may terminate free of charge if the assignment affects their rights.

20.5 Survival

The articles relating to intellectual property, data protection, liability, applicable law and jurisdiction survive the end of the contract.

20.6 Language primacy

The French version is the legal and original version; the NL/DE/EN versions are courtesy translations; in the event of any discrepancy, the French version prevails.

Article 21 — Contact

• Molderez-Consult SRL — Square Valère-Gille 13, box 5, 1050 Ixelles, Belgium
• BCE / VAT: BE 0842.262.084 — RLE Brussels
• Telephone: +32 2 808 30 30
• General contact and support: hello@blcrds.com
• Legal contact: legal@blcrds.com
• "Data protection / privacy" contact: privacy@blcrds.com